Symantec and Disconnected drives
by danlor on Jun.20, 2005, under General, Technology, Work
I discovered today, and confirmed with Symantec tech support, that there is a problem running Symantec Client Security (antivirus) on windows XP. Starting a week ago, we began to notice here that random machines were showing up with 20 or more “disconnected” drive letters. I’m not talking about the normal disconnected drives we have had since Windows 95. These phantom drives go no where, and cannot be disconnected or remapped. And they are not nice enough to stay off “normal” drive mappings. If a mapped drive letter is “taken” by this bug, you cannot get it back. And If all driver letters are taken, then you are truly screwed. Attempting to “net use /delete” results in an error telling you the resource cannot be found. Trying “net use \\server_name\drive” results in an error telling you the resource is in use. Fun fun fun.
We tried service packs, hot fixes, deleting profile, and creating new users. No luck what so ever. Luckily, after some brainstorming, I decided to try removing Symantec Client Security v10. This corrected the issue.
Symantec at this point does not know why this problem is occurring, or when a fix may be found. The current estimate is for MR1 in 4-8 weeks.
