mcbeen.com

So, I called up dell to complain about the part they sent me. I am sill very concerned about the condition of the replacement drive they sent me. Their explanation was rather odd.

You see, there was this lawsuit relating to warrantee repair. Some guy was sent parts that were supposed to be new, but he felt they were not ‘new’ because they had set on the shelf for a while. So now we label everything as refurbished.

This might have held water, except for a few facts. The drive supposedly came direct from the manufacturer, but it was not sealed in plastic or enclosed in a static shielding bag. The drive was dusty, and showed physical signs of use.

dell swears up and down that they do not send out parts that have not been recertified by the manufacturer. I might be a little more understanding if this same thing had not been going on for years now. This company needs to wake up and stop cheating and lying to its customers. If I had the authority here, I would get an attorney. So far my employer does not want to deal with it. At least we stopped purchasing from them.

As of today, the drive is still online.