mcbeen.com

Last thursday, I had another Dell machine hard crash the disk drive. I’m not really sure why so many Dell machines crash this way. Anyways, I was not sure at the time that the problem was the disk drive. I could not boot windows, and I could not reinstall windows without disk errors. I have had similar problems on hp machines that were caused by wrong ram modules being installed.
So, after testing a few things out, and getting a disk failure message in the diag util, I called Dell up to ask advice. The tech was convinced it was a drive failure, and he convinced me too after about 15 minutes of corrolating symptoms. He went ahead and sent me a drive.
If I had known it was a drive failure, I would never have called them. I have been through too many refurb disks with these guys to screw around with that. I always put brand new disk drives in machines. It’s cheaper in the long run.
You can imagine my shock when I opened the Dell repair box to see a shiny new shrink wrapped sealed drive inside. I could not believe it. They sent me a new drive. I had already built the machine with a drive of the same model, so I did not use it, but put it on the shelf for next time.
May be these guys are finally waking up. Melissa was able to get a new TFT panel out of them last week without even a fight. I sure hope they are coming out of thier funk.